Sr. Solutions Engineer - Digital Gov / Aviation / CX / Digital ID

Date:  Sep 16, 2022

Arlington, VA, US, 22209

Company:  NCA - NEC Corporation of America

Location: Remote


Due to the clients this role supports, it requires US Citizenship.



NEC’s Advanced Recognition Systems division is looking to add a talented Solutions Engineer to provide support across its Digital Gov ID, Aviation, Law Enforcement, and CX solutions suite.  Solutions Engineers utilize their technical, product, and domain knowledge to provide expertise and guidance to sales staff and customers throughout the entire lifecycle of a project. They are a critical piece to organizational and customer success.  


Essential Duties and Responsibilities


  • Provides general pre-sales technical support to Account Managers throughout the opportunity lifecycle
  • Provides onsite and/or remote customer-facing presentations and demonstrations
  • Consults with customers to understand their business needs and how NEC’s solution offerings can meet them
  • Designs and documents proposed solutions and associated architecture 
  • Stays current on the competitive landscape to properly understand NEC solution strengths and differentiators 
  • Continuously builds NEC product, biometrics, and market domain expertise
  • Solicits, develops, documents and manages requirements throughout project and/or application lifecycle up to and through change control
  • Facilitates collaborative reviews with developers and other subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Supports comprehensive project handoff process between the pre-sales and post-sales delivery teams
  • Develops strong working relationships with partners, consultants, and customers at a technical level
  • Serves as the technical liaison between Sales personnel, Engineering teams, and Product Management
  • Responds to the technical and/or product related portions of RFPs and other customer/consultant/security questionnaires
  • Actively collects customer and market-driven feedback and requirements for consideration within product roadmap(s)
  • Is able to work both collaboratively and independently with minimal guidance


Education:    Bachelors degree in Engineering, Computer Science, or similar plus a minimum of 6 years experience; advanced degree desirable
Experience:    6 or more years of customer-facing sales/solutions engineering or business analyst experience representing biometrics technology within the law enforcement and/or government space.  Experince with National ID systems and Identification Bureaus is highly desired.
Certifications, Licenses, etc:    VMware/Azure and other technical certifications a plus but not required


Specialized Knowledge and Skills

Language Skills:    Excellent communication/presentation skills and organizational ability required.  Presents oral and written communications in a professional and concise manner. 
Mathematical Skills:    Solid mathematical skills required
Reasoning Skills:    Ability to recognize problems, identify and analyze underlying causes, and implement appropriate solutions independently. 


Computer and/or Technical Skills


  • Working experience and knowledge of multimodal biometric identification systems (MBIS)
  • Working experience and knowledge of face, fingerprint, and iris modalities
  • Certifications and/or experience with VMware and other virtualization platforms
  • Certifications and/or experience with Microsoft Azure and other cloud platforms
  • Experience representing SaaS solutions
  • Technical proficiency within Windows and Linux environments
  • Familiarity with Docker and containerization
  • Basic networking knowledge
  • Proficiency across the Microsoft Office 365 suite of applications
  • Experience with JIRA and/or Microsoft TFS/Azure DevOps Server
  • Working knowledge and hands-on experience with iterative and development methodologies (e.g. BABOK, Scrum, XP, etc.)
  • Working knowledge and hands-on experience in the creation of key artifacts including user stories and functional/configuration specifications


Other Desired Skills


  • Understanding of government identity bureau environments whether civil or criminal
  • Understanding of modern biometrics technologies and providers
  • Experience working the entire lifecycle of a project from RFP to customer signoff
  • Experience working within a DevOps organization
  • Scrum and/or Scrum Master experience


Work Environment and Physical Demands

General Work Environment:    Office environment
Noise:    Low
Standing/Lifting:    Minimal
Visual:    Must be able to read small text accurately.
Stress:    Medium.  Must be able to work independently with minimal guidance.
Travel:    Up to 25%

Supervisory Responsibility, if any: This position has no supervisory responsibilities.



Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.


With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.


NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.


EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.

Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC

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