Field Support Engineer - Biometrics

Date:  Oct 8, 2021

Richmond, VA, US, 23235

Company:  NCA - NEC Corporation of America

Location: Richmond, VA


We are seeking a Support Engineer to provide installation and post installation support of NEC Solutions, including Automated Fingerprint Identification Systems and Facial Recognition Systems. Responsible for system support to include first level software support, as well as hardware support.

Assistance at customer sites, primarily at the Virginia State Police location located in North Chesterfield, VA, as well as remote support to other customers in the state of Virginia and surrounding states.

This person, and position, should be at a level that permits and requires the individual to take control and make necessary decisions to resolve routine situations with minimal impact to the Customer. In situations where critical system downtime may occur, with software or next level support not available at that point, the incumbent will be expected to act on self initiative to make necessary corrective action, if possible, or take appropriate action up the chain management.


The Field Service Engineer provides installation and post installation support of NEC Corporation of America, (products) at customer locations in Virginia and possibly other locations throughout North America.  The FE level position is responsible for total system hardware and software support.  As such, you will not only provide hands on technical assistance but also remote support to all users of the BCS product.  You should be capable of diagnosing and correcting difficult and intermittent hardware and software malfunctions arising from design deficiencies, data errors, component failures, and environmental issues. This requires a high degree of diagnostic ability and complete understanding of contemporary operating systems and AFIS applications.


Essential Duties and Responsibilities

(1) Maintain high customer satisfaction through professional and ethical conduct with first class customer service and excellent business manner

(2) Ability to troubleshoot (locally and remotely), Windows and Linux based Servers, workstations and have partial hands on experience with the user applications.

(3) Knowledge of Linux OS and first level Oracle Data Base.

(4) Ability to analyze logs to make a determination as to cause of problems.

(5) Troubleshoot and install patches for a variety of AFIS applications.

(6) Provide direct on-call site support, as needed.



Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit www.necam.com.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities

Nearest Major Market: Richmond

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