Sr. Salesforce Administrator (Remote)

Date:  Sep 20, 2022
Location: 

New York, NY, US, 11362

Company:  NCA - NEC Corporation of America

Location: Remote (Within the U.S. - East Coast preferable)

 

3rd party agencies or visa sponsorship is not available for this position.

 

Summary

Sr. Salesforce Administrator is a new position we are seeking to fill as part of our initiative to expand our Salesforce ecosystem utilization in the Europe, Middle East and Africa (EMEA) region. Working closely with the Global Salesforce Administration team based in North America, this position will support Salesforce users in EMEA region as the primary tier 1 support team member for all needs including but not limited to user training, adoption, support, and reporting. This position will be a key member supporting the implementation and utilization of Salesforce features and capabilities, with emphasis on identifying and delivering the best optimized usage for EMEA Salesforce users.

 

Sr. Salesforce Administrator EMEA will be positioned within USA in a remote working environment and may require travel to EMEA as needed.
 

Responsibilities

  • Maintain and enhance sales force automation systems and processes to effectively monitor and manage revenue/expenses/forecasting and reporting.

  • Provide strategic guidance to sales stakeholders, process owners, and IT for Sales Enablement initiatives, tools and enhancements that help the organization achieve its goals.

  • Engage in business stakeholder requirements gathering sessions to understand, interpret and translate requirements into an effective technical Salesforce solution

  • Provides direction to developers and cross-functional teams regarding requirements and testing results to ensure tools and solutions are fully functional and approved prior to release.

  • Participates in analysis of outside vendors and sales tools and implements new tools and improvements to existing tools.

  • Customize CRM for business units (custom objects, page layouts, record types, fields, field dependencies)

  • Customize and maintain NEC’s Salesforce security model (e.g. profiles, permission sets, role hierarchy, OWD, etc.)

  • Support users with the Salesforce how-tos and training needs, as well as provide level 1 support for any business/technical needs

  • Create and manage reports and dashboards based on business needs

  • Create and maintain process automation, approval processes, and validation rules

  • Perform data loading and merging / processing of duplicate records

  • Assist in analyzing current business process and suggest improvements with focus on EMEA region

  • Monitor user adoption rates and respond as needed (e.g., additional training sessions, communication, system modifications, etc.)

  • Identify Salesforce usage problems and craft technical/communication plans to remedy

  • Managing user setup and running on-screen training sessions

  • Develop best practices, tips, tricks, and process guides for users

 

Prerequisites

Education/Experience:

  • Minimum 3 to 6 years of experience as a Salesforce.com Administrator and active certifications in following, required:

    • Salesforce.com Certified Administrator

    • Salesforce.com Certified Sales Cloud Consultant

  • Additional experience and active certifications in following, preferred:

    • Salesforce.com Certified Experience Cloud Consultant

    • Salesforce.com Certified Service Cloud Consultant

    • Salesforce.com Certified Revenue Cloud Consultant

    • Salesforce.com Certified Advanced Administrator

 

Specialized Knowledge and Skills

  • Language Skills: Excellent communication skills and the ability to interact with all levels of management required. Ability to communicate in Dutch a plus (speak, listen, read, and write)
  • Mathematical Skills: Excellent spreadsheet skills, including the use of formulas to compute basic business calculations such as gross profit, discounted sales, etc.
  • Reasoning Skills: Ability to analyze and improve job practices. Excellent understanding of database functions and personal computer applications. Excellent organizational skills to facilitate job duties.
  • Computer and/or Technical Skills: Familiarity with databases and sales software such as SQL, Salesforce CRM/PRM and PowerBI preferred. Excellent understanding of Microsoft Office applications include Excel, Word and PowerPoint required.

 

Work Environment & Physical Demands

The work environment and physical demand characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • General Work Environment: Remote office environment
  • Working Hours: Working remotely from USA location, the working hours to be aligned with the regular working hours in EMEA within deemed reasonable.
  • Noise: Low to moderate noise level.
  • Standing/Lifting: Regularly required to sit and occasionally required to stand. Occasionally required to lift and/or move up to 25 pounds.
  • Visual: Specific vision abilities required by this job include close vision.
  • Stress: Some stress may occur to obtain complete projects
  • Travel: Up to 50% traveling from USA to EMEA countries as required.
  • Supervisory Responsibility, if any: This position has no supervisory responsibilities

 

 

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

 

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

 

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

 

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.


Nearest Major Market: Queens
Nearest Secondary Market: New York City

Job Segment: Cloud, CRM, Testing, Database, SQL, Technology