Support Engineer-Associate

Date:  Nov 15, 2021

Irving, TX, US, 75063

Company:  ECT - NEC Enterprise Communication Technologies, I

Location: Irving, TX - NEC Headquarters


NEC Enterprise Communication Technologies, Inc. (“NECECT”) is a wholly-owned subsidiary of NEC Corporation. The company develops and supports a wide range of solutions, including Unified Communications, Software-defined networking, Video Analytics and IoT.

With more than 117 years of technology innovation, a global team of 100,000, and 64,000+ technology patents, NEC is in the business of providing solutions that focus on safety, security, operational efficiency - enabling people to live brighter, more enriched lives. We call this orchestrating a brighter world.


Provide NEC customer support and onboarding services for Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) businesses of all sizes for the North American market.


Essential Duties and Responsibilities

  • Provide support by phone and other communication applications to our Partners and their customers

  • Maintain ticketing system with initial diagnostics of the problem 

  • Solve technical problems for North American customers

  • Work in a team environment Provides Basic Telephony troubleshooting and support

  • Track and monitor all support cases to ensure timely resolution and follow-up

  • Work with NEC Partners to assist with Cloud-based onboarding assistance

  • Understands basic networking LAN/WAN knowledge

  • Responsible for creating Knowledgebase articles on Cloud Base systems 



  • Education: High School / Some College; minimum two years related experience and/or training; or equivalent combination of education and experience

  • Experience: Technical support in areas as listed in the duties and responsibilities

  • Certifications, Licenses, etc: Relevant Microsoft certifications


Specialized Knowledge and Skills

  • Language Skills: Ability to read and write interacts professionally, sensitively, and respectfully with individuals and groups to develop productive relationships that enhance quality service delivery

  • Mathematical Skills: General math skills

  • Reasoning Skills: Problem-solving, planning, organization & customer service skills

  • Highly analytical and focused on solving customers technical skills

  • Computer and/or Technical Skills: MS Office (Word, Outlook, Excel, and PowerPoint)

Work Environment and Physical Demands

  • General Work Environment: Office with the ability to go hybrid once training is completed 

  • Noise: The noise level in the work environment is usually moderate

  • Standing/Lifting: While performing the duties of this Job, the employee is regularly required to use hands to handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

  • Visual: Specific vision abilities required by this job include close vision

  • Stress: Can be stressful especially when meeting short deadlines

  • Travel: Travel as required for onsite system support and other customer support needs

  • Supervisory Responsibility, if any: This position has no supervisory responsibilities 



Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit www.necam.com.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas

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