Master Telecom Field Technician

Date:  Jul 25, 2022
Location: 

Monterey, CA, US, 93940

Company:  NCA - NEC Corporation of America

Location: Remote - Monterey, CA - (Must based out of Monterey County)

 

Master Telecom Field Technician 

  • Location: Remote - Monterey, CA - (Must based out of Monterey County)
  • We offer relocation assistance.
  • Company car is provided to visit client sites. 

 

Summary - Master Telecom Technician

As an NEC Master Telecom Tech, you will be responsible for performing intermediate to complex installation, maintenance, and change order services at a major customer location for NEC systems, applications, and associated equipment, often in a lead role. Master Technicians determines specifications, evaluates network applications, software and network communications. Offers Multi-Functional Device troubleshooting and equipment upgrade/improvement advice. Performs installation, and/or service on customer Multi-Functional Devices. Troubleshoots problems, conducts tests, and adjusts/repairs equipment as necessary with minimal assistance. Provides guidance, technical information and assistance to lower level Technicians. May meet with a variety of internal and external management/staff to obtain information on customer/market requirements and technology trends. May participate in the definition of divisional product features and specifications, considering market requirements and potential within established and new accounts.

 

Essential Duties and Responsibilities -

90% of your time will be to provide on-site and remote technical assistance to the Community Hospital of Monterey Peninsula. 

  • Will include intermediate to complex installation, maintenance, and change order services on NEC systems, applications, and associated equipment.
  • Troubleshooting of NEC equipment and/or Telco circuits at the customer’s locations.
  • Taking corrective action and making changes/adjustments as required. 
  • Work with management or project management on coordination of logistics for large move/add/change services.
  • Assist in providing innovative solutions to customer.
  • Perform basic VoIP network readiness assessments using appropriate software and equipment.

5% Provide sales support for surveys and meetings as directed by management.

5% Additional duties as required. Including but not limited to performing administrative duties, and completing appropriate paperwork and documentation according to deadlines, as required.

 

Prerequisites

  • Education: Some college-level technical IT/Telecommunications) or Business coursework preferred.
  • Experience: Minimum five years of related practical experience working with NEC or any other telephone systems and applications required.
  • Ability to configure NEC or similar competitor systems and applications to meet customer requirements required.
  • Ability to replace data hardware and perform basic data hardware restoration procedures required.
  • Ability to perform move/add/change activities on NEC IP or similar Telephony products required.
  • Good working knowledge of and practical experience with DC power systems.
  • Certifications, Licenses, etc: - NOT Required but it is a plus - (1) NEC SMB PBX Certification; (1) NEC Enterprise PBX Certification; (1) NEC Advanced PBX Certification; (1) NEC SMB Voice Messaging Application Certification; (1) NEC Enterprise Voice Messaging Application Certification (VMO); (1) NEC Application Certification, as per local requirements; and OEM/ 3rd-Party Equipment Certification(s) as per local requirements. Certifications from other manufacturers will be considered. Industry certifications (Cisco CCNA, Microsoft MCP, etc) preferred.
  • Must have a valid driver’s license for principal state of employment.

 

Specialized Knowledge and Skills 

  • Language Skills: Business – Professional Business English
  • Mathematical Skills: - Basic Math
  • Reasoning Skills: Excellent customer service and communication skills
  • Computer and/or Technical Skills: NEC's SV PBX's, OW5000, GNAV applications supporting a multisite environment. Knowledge of VoIP based telephony networks.
  • Work Environment and Physical Demands -General Work Environment: Office & PBX switch rooms
  • Noise: Moderate noise encountered as is typical to office environments, street traffic, construction sites, and urban/suburban customer settings.
  • Standing/Lifting: Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift.
  • Ability to lift up to 50 pounds individually, more with proper equipment and assistance.
  • Visual: Clear
  • Stress: Frequent moderate-to-high stress levels, due to deadlines and inherent sense of urgency associated with telecommunications/networking industry.
  • Travel: Daily local travel within assigned area. May be required to work outside of assigned area or region, as required. Company vehicle will be provided.
  • Experience: NEC systems and applications is preferred but not mandatory. A junior IT professional would be ideal for this position.
  • The successful candidate will be trained in the telecommunication industry via OJT by mentors and SME’s at the beginning of employment with NEC. Structured on-line or in-person certification courses on NEC products will be available and should be completed soon after employment.
  • Must have a valid California driver’s license. Preferred candidates will live within one hour of Monterey, CA.

 

 

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

 

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

 

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

 

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.


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