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Telecom Field Technician

Date: 
Location: 

Santa Maria, CA, CA, US, 93454

Company:  NCA - NEC Corporation of America

WORK LOCATION:  Santa Maria, CA / Lompoc, California / Santa Clara, CA

 

NEC Corporation is an Information and Communications Technology (ICT) leader that has been in operation for nearly 120 years.  NEC is committed to bringing together and integrating its technology and expertise to create the ICT-enabled society of tomorrow.  With a global team of 100,000, and 64,000+ technology patents, NEC is in the business of providing solutions that focus on safety, security, operational efficiency - enabling people to live brighter, more enriched lives. We call this orchestrating a brighter world. 

 

Summary - Telecom Technician

As an NEC  Telecom Tech, you will be responsible for performing intermediate to complex installation, maintenance, and change order services at a major customer location for NEC systems, applications, and associated equipment, often in a lead role. You will escalate unresolved issues as appropriate. This position is for on-site technician support at our client in Santa Barbara, CA. Excellent customer service and communication skills are required.

 

Essential Duties and Responsibilities 

  • 50% of your time will perform intermediate to complex installation, maintenance, and change order services on NEC systems, applications, and associated equipment. Troubleshooting of NEC equipment and/or Telco circuits at customer locations. Taking corrective action and making changes/adjustments as required.
  • 20% Lead or assist on projects, installations, and change orders, as directed. Work with management or project management on the coordination of logistics for large move/add/change services. Assist in providing innovative solutions to existing customer base. Perform basic VoIP network readiness assessments using appropriate software and equipment.
  • 10% Provide on-site and remote technical assistance to other resources and to customers.
  • 10% Provide sales support for surveys and meetings as directed by management.
  • 10% Additional duties as required. Including but not limited to performing administrative duties, and completing appropriate paperwork and documentation according to deadlines, as required.

 

Prerequisites 

  • Education: Some college-level technical IT/Telecommunications) or Business coursework preferred.
  • Experience: Minimum of five years of related practical experience working with NEC systems and applications required. Ability to configure NEC systems and applications to meet customer requirements required. Ability to replace data hardware and perform basic data hardware restoration procedures required.
  • Ability to perform move/add/change activities on NEC IP Telephony products required. Good working knowledge of and practical experience with DC power systems required.
  • Certifications, Licenses, etc:  PBX Certification is a plus.  Industry certifications (Cisco CCNA, Microsoft MCP, etc) preferred. Must have a valid driver’s license for the principal state of employment.

 

Specialized Knowledge and Skills -

  • Language Skills: Business – Professional English
  • Mathematical Skills: - Basic Math
  • Reasoning Skills: Excellent customer service and communication skills
  • Computer and/or Technical Skills: NEC's SV PBX's, OW5000, GNAV applications supporting a multisite
  • Environment. Knowledge of VoIP based telephony networks is a must.

 

Work Environment and Physical Demands -

  • General Work Environment: Office
  • Noise: Moderate noise encountered as is typical to office environments, street traffic, construction sites, and urban/suburban customer settings.
  • Standing/Lifting: Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift. Ability to lift up to 50 pounds individually, more with proper equipment and assistance.
  • Visual: Clear
  • Stress: Frequent moderate-to-high stress levels, due to deadlines and inherent sense of urgency associated with the telecommunications/networking industry.
  • Travel: Daily local travel within assigned area. May be required to work outside of assigned area or region, as required. A company vehicle will be provided.

 

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit www.necam.com.

 

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

 

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.


Nearest Major Market: Santa Barbara
Nearest Secondary Market: Santa Maria

Job Segment: Telecom, Telecommunications, Technician, Network, Cisco, Technology